Privacy Policy

1. Introduction

DocuSync Pte Ltd ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our document services in Singapore. Please read this policy carefully.

By accessing or using our services, you agree to the collection and use of information in accordance with this policy. We comply with the Singapore Personal Data Protection Act (PDPA) 2012 and other applicable data protection laws.

2. Information We Collect

We may collect and process the following types of personal data:

• Identity Data: Full name, NRIC/FIN/passport number, date of birth, nationality
• Contact Data: Address, email address, telephone numbers
• Document Data: Information contained in documents you submit for our services
• Transaction Data: Details about payments and other details of services you have purchased
• Technical Data: IP address, browser type, operating system, and other technology on the devices you use to access our website

3. How We Use Your Information

We use the information we collect for various purposes:

• To provide and maintain our document services
• To verify your identity and process your document requests
• To communicate with you about your documents and our services
• To process payments and prevent fraud
• To comply with legal obligations and regulatory requirements
• To improve our services and develop new features

4. Disclosure of Your Information

We may share your personal data in the following situations:

• Service Providers: With third-party vendors who assist in providing our services (e.g., translation specialists, notaries)
• Legal Requirements: When required by law or to respond to legal process
• Business Transfers: In connection with any merger, sale of company assets, or acquisition
• With Your Consent: For any other purpose disclosed by us when you provide the information

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data:

• All documents are stored securely with encryption
• Access to personal data is restricted to authorized personnel only
• Regular security audits and vulnerability testing
• Secure destruction of documents when no longer needed

Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure.

6. Data Retention

We retain personal data only for as long as necessary:

• Completed document services: 7 years from transaction date
• Incomplete transactions: 1 year from last activity
• Marketing data: Until you unsubscribe or 2 years from last engagement

After these periods, we will securely delete or anonymize your personal data.

7. Your Data Protection Rights

Under the PDPA, you have rights including:

• Access: Request copies of your personal data
• Correction: Request correction of inaccurate data
• Withdrawal: Withdraw consent for data processing
• Deletion: Request deletion of your personal data
• Complaint: Lodge a complaint with the PDPC

To exercise these rights, please contact our Data Protection Officer at dpo@xoyoga-lihiwe.sbs.

8. International Transfers

Your information may be transferred to and maintained on computers located outside Singapore where data protection laws may differ. We ensure appropriate safeguards are in place:

• Standard Contractual Clauses for EU transfers
• Binding Corporate Rules for intra-group transfers
• ASEAN Cross-Border Data Transfer Mechanism for regional transfers

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of changes by posting the new policy on this page and updating the "Last Updated" date.

You are advised to review this policy periodically for any changes. Changes are effective when posted.

10. Contact Us

For questions about this Privacy Policy or our privacy practices:

DocuSync Pte Ltd
101 Cecil Street, #23-01 Tong Eng Building
Singapore 069533
Email: privacy@xoyoga-lihiwe.sbs
Phone: +65 021257608